FAQs

Know more about Sukeen

About the products

• 40" x 12" Large size

• Lightweight and Soft

• Instant Cooling Effects

• Super Absorbent with High Efficiency Air Permeability Fabric

• Chemical-free and UV-proof

Step 1: soak the cooling towel into water

Step 2: wring out the water

Step 3: shake the towel 3-5 times

Step 4: enjoy the cooling effects on your neck

For your reference, you could wash it separately and then hang it out to dry.

Try not to use fabric softener as over time it can reduce the absorbency of the towel.

It's better to fold it up and put it in the carrying pouch until your next use.

About the orders and payments

Step 1: Log in or register a new account

Step 2: Search the item you like

Step 3: Add it to the shoppping cart

Step 4: View and check out your order

Step 5: Complete the Paypal payment

Step 6: Wait for our confirmation email.

Shipping times may vary depending on your location.

Normally, it takes 3-5 business days to process your order.

In addition, standard shipping may takes 10-15 days to arrived due to COVID-19.

If the item has not been confirmed, please send us the Email to [email protected]

We will update or cancel the order for you before the delivery of the package. Please contact us ASAP if you have any question with your order.

Sukeen.com currently only accepts Paypal for Paypment Method.We will open others payment methods in the future.

Please note: All pricing on the sukeen.myshoplaza is in the United States Dollars (USD).

About the Shipment and Returns

Sukeen provides free shipping for customers who purchase more than 10 items.

A tracking number will be sent to your provided email  once your package has been shipped out.

You can use the tracking number on the following tracking links to find the tracking status.

Standrad Shipping: https://www.17track.net/en

DHL: http://www.dhl.com/en/express/tracking.html 

UPS: https://wwwapps.ups.com/WebTracking/track?loc=en_CN