Item Personalization

We accept returns within 30 days, starting when your order was delivered.

Returned items must comply with our returns policy:

Items must be returned unworn, undamaged, and unused, with all tags attached and the original packaging included.

Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you.

Item must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned.

If an item has a Sukeen security tag or brand tag attached, it must be returned with the tag in its original position.

Item must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

Faulty items

If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on our website, contact our global Customer Service as soon as possible.Customer service email:service@sukeen.com

Orders placed on SUKEEN.COM can be sent out in 1~3 working days. Orders outside of Germany, Australia, Canada, the UK, and the US may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us. Shipping way and fee are shown as follows.

Note: Due to the holiday, orders placed after January 22 will be shipped around February 15.

The time frame for order delivery is divided into two parts:

Total delivery time = processing time + shipping time

Processing time: 1~3 working days
Shipping time: 7~20 working days

 MethodShipping Time FramePriceFree Shipping All Orders7-20 Business DaysFree

All estimated/typical delivery times are based on actual data collected from past orders. They are approximate times and for reference only.

NOTE:

Shipping time is the estimated delivery time after the order has been shipped. Working days exclude Saturday/Sunday and any public holidays. 

Shipping disclaimer:

To ensure a pleasant and smooth shopping experience, we sincerely recommend carefully reading and fully understanding the following disclaimers regarding our shipping policies. We may not be held responsible under the following circumstances, and we appreciate your understanding:

• There is no one available to receive the package or if it needs to be picked up from a post office and is not collected on time.
• The delivery personnel cannot contact the recipient, leading to delayed or lost packages.
• The package is undeliverable due to incorrect customer-provided address or contact information.

Please verify your shipping information before ordering. Additionally, we encourage you to track the shipping information closely and paying close attention to the delivery status, or promptly collecting the package from the post office.

We will make every effort to collaborate with the delivery company to ensure that you receive your order in a timely and secure manner. We truly appreciate your understanding and support!